Tel: (800) 930-4519 Ext 2 Gigsido llc PO Box 530505 Henderson, NV 89053
Below are some of the most frequently ask questions. Please check here for an answer to your question and if you need further help please be sure to let us know using the contact us form at the bottom of this page.
How do i place an order?
Click the “Order Now” button when you find a gig that you would like to order.
When a buyer orders a gig, the seller will receive an email alerting them that there is a message within their Gigsido message inbox
Sellers are required to deliver the gig within the time frame specified under "Expected Delivery" when creating the gig
Being late on delivery may affect the seller’s rating. Failing to deliver the gig within the specified time frame permits the buyer to cancel the order
Both buyers and sellers have the right to cancel an order by mutual agreement. Agreeing mutually to cancel has no negative affect on either party
A seller can cancel the order at anytime, however this may have a negative impact on the sellers rating.
How do I make sure that I get what I ordered and paid for?
The majority of order problems occur due to lack of constant and proper communication between the buyer and the seller. Please use our internal messaging system to ensure communication between the buyer and seller so that the interactive gig can be performed in the time frame advertised and as the seller stated in the gig description.
What to do after my order was delivered and I'm satisfied with the results?
We'd love to have you rate your experience with the seller. Rating your seller is important for our community and for your seller's reputation.
PLEASE RATE YOUR EXPERIENCE WITH THE SELLER
I'm the seller
How do I offer my services on Gigsido?
If you don't have any gigs yet, click the “Start Selling” link located in the top menu. Follow the simple instructions and submit when done.
Some important points you may want to remember:
Never provide or ask for personal details such as email addresses, skype etc. in your gig, or later in your order. All the information you need regarding Skype or ooVoo names will be available to you within the Seller or Buyer dropdown menus after a gig has been ordered
All communications with your buyers; including file transfers are done within Gigsido. The voice/video chat part of the interactive gig will be completed using the either Skype or ooVoo. Failing to do so will get your gig denied, and your rating will be negatively affected.
Offer only services you know how to do well, and have experience. Do not offer to teach something if you're not experienced enough in that field to be of value to the buyer; do not claim to have expertise or certifications that you do not
Focus on serious offerings that will be beneficial to potential buyers.
Make sure the photo in your gig and the text you use is yours. Using copyrighted images may get your gig denied, and in some cases, your account restricted
Use your gig description to set expectations with your buyers. You will be required to deliver whatever is written there, since this is what the buyer pays for. If you need special access permissions of non-standard information to fulfill your gig, please state that clearly in the description
If you need information from your buyer in order to fulfill your order, please describe those clearly in the “Order Requirements” box while editing your gig. The requirements you enter there will be presented to your buyer right after he pays for your gig.
Keep your requirements reasonable to avoid order cancellations (don't ask buyers for personal information, login credentials, etc.).
How can I improve my chances of making sales on Gigsido?
First and foremost, your ability to make your first sale, and the ones subsequent to that mainly relies upon the value of your service to others. However, you can surely improve your chances by following these guidelines:
Complete your profile information. Upload a real photo of yourself; describe your background and why you are the best person for the job. Avoid providing personal contact details, links and emails
Choose photos for your gig that you took, and which show the results of the work you're offering. Shoot a short video of yourself using a webcam. Talk a little bit about your background, and the service you offer. Provide people with comfort that you are a nice, decent person that will get the job done quickly. Use this guide for your promo video.
Most important: Socially promote your gig! Share your gig with your Facebook friends, ask them to like it, post it to twitter on a regular basis, share it on Google+ or any other network you're on. Gigs that are socially active, receive better placement in our popularity sorting
Once you've made your first few sales, make sure your buyers are happy. Positive feedback is your tool for repeated business and getting noticed by other buyers
How will users find my gig?
Every created or edited gig gets verified and checked against our Terms of Service, if you follow our terms, your gig will be promoted and be available for others to find.
Your gig will be available in the “Recent” category shortly after you submit it, and will become available in the search after a short time.
Please note that falling under a certain rating score will cause your gig to be removed from the site altogether.
Appearing on the Homepage, and the Featured Status
The more positive feedback you get from buyers; the better your chances of getting noticed by our content editors who may push your gig to the site's different categories/pages; Homepage, Featured Listings and may even make you a Top-Rated Seller, etc.
Another great way to get your gig noticed is by promoting it socially. Share it with your Facebook friends, post updates on your gig on Twitter, have it appear in blogs, etc.
How and when do I get paid?
How does it work?
To get paid, you are required to deliver your final work using the “Deliver Completed Work” tab - in your order page.
If your delivered work is indicated as accepted by the buyer, your order will get marked as “Completed” within 3 days (or less if your buyer submitted a review for this order)
You can easily follow your earnings status and sales statistics under the “Seller” > “Revenues” menu option, available in the top menu. You will be able to withdraw your earnings to your PayPal account or Alert pay account once the 14-day clearing period for your revenue is over.
How do I withdraw my cleared revenues?
In the 'Seller' > 'Revenues' page, click the “Withdraw your earnings” button (available amount is displayed)
An email will be sent to your PayPal email address on file. (if this is your first withdrawal, you will be asked to enter your PayPal ID email)
Click the link in the email you receive to initiate the withdrawal.
I clicked the “Withdraw your Earnings” button and nothing happened. What do I do?
Shortly after clicking the “Withdraw Your Earnings' button,” you should receive an email prompting you to click a link to initiate transfer of funds to your PayPal account.
If you didn't get that email, here are some tips to get this resolved:
1. The withdrawal confirmation email is sent to the email specified as your PayPal account ID. For example, if you configured Gigsido to withdraw funds to firstname.lastname@example.org, this is the email inbox you should check
2. Check your spam folder
3. Make sure you do not have any mail filters, spam filters or other security tools that might prevent our message from reaching you
4. If you still can't find our email, contact your email provider and ask them about any blocking that they might have on emails coming from “email@example.com.”
NOTE: that you can also use your earnings to buy gigs on Gigsido from other sellers!
Something isn’t working with the website, account, my sales, emails, notifications, or anything else. What do I do?
First the best thing to do is panic. Just kidding, that is the last thing to do J
Check the availability of other websites on your computer, make sure that your internet connection is up and running.
Make sure that you are logged into your account (and that you are in the correct one, as some people may have more than one account…).
Can't log in? Choose, “Reset “assword,” enter your email, and look for our email with further instructions.
Can't activate your account? Check your Spam folder for the activation email and click the link in that email to continue. You can also get the verification email resent using the verify account option that would be displayed at the top if your account hasn’t been verified yet.
When you let us know of a technical problem, please provide us as much information as possible, such as your username, browser type, operating system used, gig/order #, Gigsido URL where the problem occurred, and any screenshot that you think would be helpful to understand the problem as quickly as possible.
Contact Help Desk
Can't find what you’re looking for?
Submit a ticket here, or email us: firstname.lastname@example.org